Community FAQ's

Creekwood Community

FAQS

Last Updated 08/12/2024

AMENITY ACCESS

Pool

What are the operating hours of the pool?

The pool season typically runs from May until August. During season, the pool is open every day from 9:00 AM - 10:00 PM.

How many guests can I have at the pool?

Residents are permitted up to 2 guests at any time.

Where is the pool located?

The pool is located at 465 Darlington

Is alcohol allowed at the pool?

NO. The use of alcohol is strictly prohibited at the pool.

Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the web form.

How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive access. Creekwood Community utilizes VIZpin, an app that is downloaded to your phone. Homeowners are allowed up to three users per house hold. If four or more are needed there is a one time fee of $10.

What are the pool rules?

No eating, drinking or smoking while in the pool
No animals allowed in the pool or enclosure area
Persons with infectious diseases should not use the pool
Babies must wear "swim" diapers in pool. Babies with regular diapers are not permitted in the pool. Only change diapers in restrooms
Adults should not swim alone
No one under 14 years of age is permitted in the pool area without an adult of 18 years or older
Children in the baby pool must be supervised by an adult at all times
No running or roughhousing
No glass containers
Swimwear only
No abusive language, loud radio, or excessive noise
The HOA assumes no responsibility for the loss, theft, or damage to personal property or effects left in the pool area
The HOA assumes no responsibility for any personal injury to anyone resulting from use of the pool or enclosed area
No rafts or large floating devices allowed
Swimmers must shower before entering the pool
Alcohol is prohibited

BOARD MEETINGS

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

COMMON AREA MAINTENANCE

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for their lots. The HOA is responsible for common property with the exception of the Fort Worth Pocket Parks. The HOA is only responsible for mowing, all other items such as tree trimming, algae treatment, maintenance of benches and bridges are the responsibility of the City of Fort Worth.

I need to report a maintenance issue to a common area in the community.

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq with as much detail as possible and include a picture where applicable. You will be able to track the status of your request via TownSq.

I need to report a maintenance issue in one of the Fort Worth Pocket parks

Please contact the City of Fort Worth directly. The person assigned to our community is Michael Tovar. Michael.Tovar@fortworthtexas.gov or by phone 817-392-5714. If it is a major issue, please also submit a request to the HOA and your community manager will follow up with the City as well.

MISCELLANEOUS

What is the trash/waste pick-up schedule for my community?

Fort Worth: Tuesdays

Saginaw: Mondays and Thursdays

What is the bulk pick-up schedule for my community?

Fort Worth: First full week of every month

Saginaw: 2 times per year together with brush pick up

How do I get electric/gas/water/trash service?

Contact your local provider

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

COMPLIANCE

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

Is there a list of dos and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

CONTACTS

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team:

Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email DCWCManager@goodwintx.com

Please allow for up to 2 business days for a response from your community manager as she is often out on property drives.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting, by submitting a request via TownSq or by sending an email to board@creekwoodhoa.com

DOCUMENTS

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

INSURANCE

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

ksanders@insgroup.net.

OWNER INFORMATION

How do I update my contact information/mailing address?

RESALES

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Community Archives website at hhttps://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

FINANCIAL

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

DCWC – Creekwood HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (DCWC) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is DCWC

What is the Management ID?

6587

When is my assessment due?

Semi Annually, January 1st and July 1st.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

TOWNSQ

What is TownSq?

TownSq is an all-in-one mobile app designed to help you stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review the status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.